Premier Mystery Shopping for the Banking Industry

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Mystery Shopping...

We help you measure your bank’s service quality, performance, and the customer's experience!

The level and quality of service you deliver to your banking customers is vital to your company's success. Your customers' total experience with your bank and your staff dictate whether you will succeed or fail . . . whether you will be profitable or not.

Simply having expectations about what sort of experience your customers will have is not enough . . . you have to measure, you have to inspect. Objective, anonymous, third-party assessments of the customer experience will provide YOU with the information you need to ensure that your expectations for customer experience are carried out in reality.

Our Mystery shopping programs are valuable because...

  1. Most customers who have unsatisfactory experiences will not complain...they will just never come back to your bank.
  2. Dissatisfied customers are likely to tell many others about their experience, who in turn probably will avoid doing business with you in the future.
  3. The use of mystery shopping to provide independent and impartial feedback reduces any perception of favoritism in incentive programs.
  4. Mystery shopping helps determine whether customers' actual experiences are as intended.
  5. Shopping programs can identify areas of training which need improvement and can identify areas of training that are working particularly well.
  6. We offer you years of experience in creating a customized BankShopOnline™ program that is designed to provide you with exceptional results.
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