Mystery shopping checklist

Here's what you'll discover:

The one thing you must do BEFORE your mystery shop that almost every bank overlooks - This one simple action is the difference between mystery shopping that demoralizes and mystery shopping that drives performance improvement...
The three types of mystery shops that banks need to do - Most general mystery shopping firms only know how to do one of them (it's not their fault, they just don't know banking), but the other two types of shops unlock all the hidden profits in your customer interactions...
The right way to use the mystery shopping reports in your management and executive team meetings - This is the critical, yet easy to miss, link that will turn every mystery shop into increased bottom-line results...

And SO Much More!